Privacy Policy

Data Collection and Use:

We are committed to protecting your privacy. We collect personal information such as your name, contact details, and medical history to provide you with the best possible care. This information is used solely for the purpose of your treatment and will not be shared with third parties without your consent.

Patient Confidentiality:

Your health information is confidential. We adhere to strict policies to ensure that your personal data is kept secure and private at all times.

HIPAA Compliance:

Our practice complies with the Health Insurance Portability and Accountability Act (HIPAA) regulations, ensuring that your health information is protected and that you are informed of your rights regarding your medical records.

Appointment Policies

Scheduling Appointments:

Appointments can be scheduled online, by phone, or in person. We strive to offer flexible scheduling options to accommodate your needs.

Cancellation and Rescheduling:

If you need to cancel or reschedule your appointment, please do so at least 12 hours in advance. This allows us to offer the time slot to another patient and avoid any cancellation fees.

No-Show Policy:

Patients who miss their appointments without prior notice may be subject to a no-show fee. Consistent no-shows may result in the need for a deposit to book future appointments.

Payment Policies

Accepted Payment Methods:

We accept various payment methods including cash, credit cards, care credit, and soon Cherry Financing. Payments are due at the time of service unless prior arrangements have been made.

Pricing and Fees:

Our pricing is transparent, and we provide detailed information on the costs of our services. Please consult with our office for specific pricing related to your treatment plan.

Refund Policy:

No refunds will be administered.

Treatment Policies

Botox and Filler Treatment Guidelines:

We follow strict protocols to ensure the safety and effectiveness of Botox and filler treatments. Our experienced practitioners use high-quality products and the latest techniques.

Consent Forms and Procedures:

Before any treatment, we require patients to complete consent forms. These forms provide detailed information about the procedure, risks, and expected outcomes.

Post-Treatment Care Instructions:

After your treatment, you will receive comprehensive care instructions to ensure optimal results and minimize any side effects.

Emergency and Adverse Reaction Protocols:

In the unlikely event of an adverse reaction, our team is trained to respond promptly and effectively. Please contact us immediately if you experience any concerning symptoms.

Membership Policies

Membership Benefits and Perks:

Our exclusive membership offers numerous benefits including discounts on treatments, special offers, and access to members-only events.

Membership Enrollment and Cancellation:

Enrollment is easy and can be done online or in-person. Members can cancel, with certain terms and conditions applied.

Terms and Conditions:

Please review the full terms and conditions of our membership program to understand your benefits and responsibilities as a member.

Office Policies

Office Hours and Contact Information:

Our office hours are listed online. You can reach us at for any inquiries or to schedule an appointment.

Code of Conduct:

We maintain a professional and respectful environment. Patients and staff are expected to conduct themselves appropriately at all times.

Health and Safety Measures:

We adhere to rigorous health and safety standards, including sanitation protocols and infection control measures, to ensure a safe environment for everyone.

Patient Rights and Responsibilities

Patient Rights:

You have the right to receive high-quality care, be informed about your treatment options, and have your privacy protected.

Patient Responsibilities:

Patients are responsible for providing accurate medical information, following treatment plans, and respecting office policies.

Accessibility Policy

Accessibility Features:

Our facility is equipped with features to accommodate patients with disabilities, ensuring that everyone has access to our services.

Accommodations for Disabilities:

We are committed to providing reasonable accommodations for patients with disabilities. Please inform our staff of any special needs when scheduling your appointment.

Terms of Service

Website Use Terms:

By using our website, you agree to comply with our terms of service. This includes respectful interaction with our online content and services.

Intellectual Property:

All content on our website, including text, graphics, and logos, is the property of our practice and is protected by copyright laws.

Disclaimer and Limitation of Liability:

Our website provides information for general purposes only and is not a substitute for professional medical advice. We are not liable for any damages resulting from the use of our website.

You can add these categories to a dedicated “Policies and Procedures” page on your website, making it easy for visitors to find and understand your practice’s guidelines.


Medical Policies and Procedures

Medical Visits

Each visit to Plump includes a comprehensive medical exam conducted by our clinical director and founder, who is Family Medicine trained. These exams, coded under ICD-10 Z00.00 (General Exam), ensure your safety and suitability for treatments and are included in the final bill. Each visit will be documented and performed by a medical provider or under the care of a medical provider in a family medicine capacity.

Medical treatments at Plump

Medicinal Uses of Botox (Botulinum Toxin)

1. Chronic Migraine: Preventive treatment for chronic migraines.

2. Cervical Dystonia: Reducing neck pain and abnormal head positions.

3. Hyperhidrosis: Treating excessive sweating.

4. Blepharospasm: Reducing abnormal eyelid twitching.

5. Sialorrhea: Reducing excessive saliva production.

6. Depression: Emerging treatment option being studied for major depressive disorder.

7. Facial Wrinkles: Reducing the appearance of facial wrinkles (cosmetic use but has psychological benefits).

8. TMJ Disorders: Relief from temporomandibular joint disorders and jaw tension.

9. Raynaud’s Phenomenon: Reducing symptoms of this condition affecting blood flow to extremities.

Medicinal Uses of Hyaluronic Acid

1. Osteoarthritis: Injected into joints (commonly knees) for pain relief and improved mobility.

2. Dermal Fillers: Used in cosmetic procedures to reduce wrinkles and add volume to the skin.

3. Dry Eye Syndrome: Used in eye drops to lubricate the eyes.

4. Wound Healing: Topical applications to promote healing of burns, wounds, and skin ulcers.

5. Vesicoureteral Reflux: Treatment for this condition in children to prevent urine from flowing backward into the kidneys.

6. Cushioning for Feet: Used to provide cushioning in foot conditions, such as fat pad atrophy or plantar fasciitis.

7. Skin Hydration: Used in topical skincare products to improve skin hydration and elasticity.

8. Lip Augmentation: Injectable fillers to enhance lip volume (cosmetic use but has medicinal benefits in some cases).

9. Gastroesophageal Reflux Disease (GERD): Emerging use in treatments to improve symptoms.

Other therapies

1. Weight Loss Therapies

• Description: Personalized weight management programs tailored to individual needs, incorporating nutritional guidance, exercise plans, and medical treatments to help you achieve and maintain a healthy weight.

• ICD-10 Codes:

• Z71.3 Dietary Counseling and Surveillance

• Z68.41 Obesity, Adult BMI 40.0-44.9

2. Depression Therapies

• Description: Comprehensive mental health support including counseling, medication management, and emerging treatments like Botox for major depressive disorder, aimed at improving overall well-being.

• ICD-10 Codes:

• F32.9 Major Depressive Disorder, Single Episode, Unspecified

• F33.9 Major Depressive Disorder, Recurrent, Unspecified

3. Health Counseling

• Description: One-on-one health counseling sessions to address various health concerns, provide preventive care advice, and develop personalized wellness plans to promote long-term health.

• ICD-10 Codes:

• Z71.9 Counseling, Unspecified

• Z00.00 Encounter for General Adult Medical Examination without Abnormal Findings

4. Family Practice Therapies

• Description: A wide range of family medicine services including routine check-ups, chronic disease management, vaccinations, and treatment of acute illnesses, ensuring holistic care for all family members.

• ICD-10 Codes:

• Z00.01 Encounter for General Adult Medical Examination with Abnormal Findings

• Z23 Encounter for Immunization

• E11.9 Type 2 Diabetes Mellitus Without Complications

• J06.9 Acute Upper Respiratory Infection, Unspecified

5. Skin and Acne Therapies

• Description: Comprehensive skin care treatments to address various skin conditions including acne, eczema, and psoriasis, ensuring healthy and clear skin.

• ICD-10 Codes:

• L70.0 Acne Vulgaris

• L20.9 Atopic Dermatitis, Unspecified

• L40.9 Psoriasis, Unspecified

At Plump, we combine these concierge medicine services with our expert aesthetic treatments to offer a comprehensive approach to your health and wellness. Our team of experienced medical professionals is dedicated to providing personalized care in a luxurious and supportive environment.

Other Medical Policies during your visit that will be evaluated and/or requested

1. Personal Information

2.. Medical History

3. Lifestyle Information

4. Current Health Concerns

5. Vaccination History

6. Mental Health History

7. Allergy Information

8. Family Medical History

9. Current Medications

10. Surgical History

11. Hospitalizations

12. Reproductive Health (if applicable)

13. Chronic Disease Management

14. Health Maintenance and Preventive Care

15. Consent Forms and Privacy Policies

16. Appointment and Cancellation Policies

17. Billing and Payment Policies

18. Telemedicine Policies